- Generall Terms of Purchase from Ädelsmedjan
These general terms and conditions (the “Terms”) apply when you as a consumer (“You”) place an order via Adelsmedjan.se, and associated pages, (the “Site”). An agreement is entered into between you and Ädelsmedjan Sverige AB, organization number 556938-7409 (“Ädelsmedjan”). Detailed contact information and other information about Ädelsmedjan can be found on the Site. The terms are only applicable to you who are a consumer and who place orders via the Site.
To be able to order on the Site, you must be 18 years of age or older. According to Swedish law, Ädelsmedjan does not accept credit purchases for persons under 18 years of age. Ädelsmedjan reserves the right to refuse or change your order in individual cases (for example, if you have provided incorrect personal information and / or have payment remarks).
Ädelsmedjan reserves itself for final sales as well as any image and writing errors on the Site, such as errors in product description or technical specification, incorrect prices and price adjustments (such as changed prices from suppliers or currency changes) or incorrect information regarding whether an item is in stock. Ädelsmedjan has the right to correct any such errors and to change or update the information at any time. If an incorrect price has been entered for an item that you have ordered, Ädelsmedjan will of course notify you of this and await your approval of the corrected price before Ädelsmedjan continues with the order. All image information on the Site must be seen as illustrations only. Such illustrations cannot guarantee the exact appearance of the product. Ädelsmedjan is not responsible for information on the Site that comes from a third party.
The site, and all content on it, is owned by Ädelsmedjan or its licensors. The information is protected by, among other things, intellectual property law and market law. This means that trademarks, company names, product names, images and graphics, design, layout and information about goods, services and other content may not be copied or used without written approval from Ädelsmedjan.
- Agreement and order
An agreement on purchase is entered into only when Ädelsmedjan has confirmed your order and you have received an order confirmation from Ädelsmedjan by e-mail. Ädelsmedjan urges you to save this order confirmation for any contacts with Ädelsmedjan’s customer service. You can withdraw your order until it has been confirmed by Ädelsmedjan. If the order is revoked, Ädelsmedjan will refund all possible payments that you or your payment or credit card companies have made regarding the order.
- Customer Information
You undertake to ensure that no one else can use your login information. You may not disclose the username and password of any unauthorized person and must ensure that documents containing username and password information are stored in such a way that unauthorized persons cannot gain access to the information. You must immediately notify Ädelsmedjan if it can be suspected that an unauthorized person has gained access to your password. You are responsible for all purchases made with your login details if such notification has not been made.
If Ädelsmedjan suspects that you are abusing your user account or your login information or otherwise violates the Terms, Ädelsmedjan has the right to suspend you. Ädelsmedjan also has the right to assign you new login information.
- Prices, Fees & Payment
When ordering via the Site, the prices stated on the Site apply. Prices are stated in Swedish kronor and include VAT. Prices do not include payment and shipping fees, which are stated separately.
You can pay in the ways specified on the Site. Ädelsmedjan has the right to charge already in connection with the order, unless invoice payment or other similar payment method is chosen by you and approved by Ädelsmedjan. Upon payment, Ädelsmedjan or its partners may make a credit report. Ädelsmedjan reserves the right not to always offer all payment methods, or to change payment methods if the one you have chosen for any reason does not work at the time of purchase. Please note that any restrictions on payment options are stated on the Site.
- Promotions and offers
Ädelsmedjan may from time to time offer promotions on the Site that may have more favorable terms than what appears from these Terms, e.g. concerning payment or extended right of withdrawal. These more favorable terms apply as long as the campaign is active and for the specific goods specified by Ädelsmedjan in connection with the campaign. Ädelsmedjan reserves the right to withdraw such promotions at any time. Upon termination or revocation of a promotion, these Terms apply without change. Offers on specific items on the Site are valid for a limited time and as long as stock lasts.
- Gift card
Gift cards sold at Ädelsmedjan are valid for two (2) years from the date issued and can be used on Ädelsmedjan’s web shop. When the validity period has expired, the card can not be used as a means of payment, can not be reactivated and the remaining value cannot be refunded. Your gift card is a valuable document that must be stored securely and cannot be exchanged for money. Lost or stolen cards will not be reimbursed.
- Delivery and transport
Items that are in stock are normally delivered within the number of working days specified on the Site. Unless otherwise specifically agreed (eg in connection with the booking of goods that are not in stock), delivery takes place no later than 30 working days from Ädelsmedjan confirming the order in writing through the order confirmation.
The expected delivery time of the product is stated on the order confirmation, at checkout and / or on the current product page on the Site. Unless otherwise specifically agreed and a delivery takes more than 30 working days and this does not depend on you as a customer, you have the right to cancel the purchase.
If packages are to be redeemed, you must do so within the time specified in the notification. Packages must normally be picked up in person with valid identification and order number. You will always receive a notification showing where and when packages are to be picked up. Notification can be made via e-mail, regular mail and if you have provided a mobile number, also via telephone call or SMS. If you do not pick up the package, Ädelsmedjan has the right to charge you a fee of SEK 120
- Right of withdrawal
When purchasing goods on the Site, a 14-day right of withdrawal always applies. This means that you have the right to cancel your purchase by notifying Ädelsmedjan of this within 14 days from the time you or your agent received the ordered item (the withdrawal period).
Items that have been specially ordered, engraved or otherwise personified on behalf of you as a customer are not covered by the right of withdrawal.
If you want to cancel the purchase, you must, before the withdrawal period has expired, send a clear and unambiguous message to Ädelsmedjan. You must enter your name, address and other relevant information, e.g. order number, invoice number and name of the item in the message. If you do not want to use the above alternative on notification, you can use the standard form for exercising the right of withdrawal that the Swedish Consumer Agency has produced (see www.konsumentverket.se)
When exercising the right of withdrawal, you are responsible for the condition of the goods after you have received the goods and during the return shipping. The product must be sent back within 15 days from the date the notice of exercise of the right of withdrawal was submitted to Ädelsmedjan. The product must be sent well packaged, in good condition and in original box. Returns must be made to Ädelsmedjan in accordance with the methods and instructions specified by Ädelsmedjan’s customer service.
When you cancel your purchase, Ädelsmedjan will refund the amount you paid for the item, excluding delivery costs. On the amount to be repaid, Ädelsmedjan has the right to deduct an amount corresponding to the depreciation of the product compared to the original value of the product, if and to the extent such depreciation is due to the fact that you have handled the product to a greater extent than necessary to determine its properties. or function.
Ädelsmedjan will refund the amount as soon as possible, but no later than within 14 days from the date Ädelsmedjan received your notification of the exercise of the right of withdrawal. However, Ädelsmedjan may wait with the refund until Ädelsmedjan has received the item or you have shown that the item has been sent back, e.g. through a submission receipt. The refund will be made to you via the payment option you have chosen, provided that nothing else has been agreed or that there are obstacles to such a refund.
- Warranty & Complaint
Some of Ädelsmedjan’s goods may be covered by a guarantee. Information about any warranty period and special warranty terms for each item can be found on the Site or in these Terms. Warranty for goods only covers original manufacturing defects, and thus not defects that occur during or after a personal change in the product’s function and appearance, such as remaking, upgrading or other configuration of the product. Your order confirmation is valid as proof of warranty.
The right of complaint covers goods that are defective in accordance with current consumer protection legislation. Customers who wish to make a valid error in the ordered product must contact Ädelsmedjan as soon as possible after the error has been discovered via the contact information stated on the Site. Complaints made within two months of you discovering the error are always considered to have been submitted on time. You have a 3-year right to make a complaint about goods purchased on the Site.
Ädelsmedjan is responsible for return shipping for approved complaints.
When the complained product has been returned and the complaint has been approved, Ädelsmedjan will compensate you in accordance with current consumer protection legislation. Ädelsmedjan strives for this to take place within 14 days of Ädelsmedjan receiving the complaint, but this may take longer depending on the nature of the product. Ädelsmedjan reserves the right to refuse a complaint if it turns out that the product is not defective in accordance with current consumer protection legislation. In the event of complaints, Ädelsmedjan follows guidelines from the General Complaints Board, see www.arn.se. More information is available at www.konsumentverket.se.
- Force Majeure
Ädelsmedjan is not responsible for delays caused by circumstances that Ädelsmedjan could not control such as general labor conflict, extreme weather conditions, war, fire, lightning, terrorist attack, changed government regulations, technical problems, faults in electricity / telecommunications / data connections or other communication and errors. or delay in services from a subcontractor due to a circumstance specified here. These circumstances shall constitute grounds for exemption which entail exemption from damages and other sanctions. Should any such situation arise, Ädelsmedjan will inform you at the beginning and at the end of the time for the current situation. If the circumstance has lasted longer than two months, both you and Ädelsmedjan have the right to cancel the purchase with immediate effect.
- Changes to the Terms
Ädelsmedjan reserves the right to make changes to these Terms at any time. All changes to these Terms will be published on the Site. Changes apply from the time you have accepted the Terms (in connection with a new purchase or when visiting the Site), or 30 days after Ädelsmedjan has informed you of the changes. However, Ädelsmedjan recommends that you stay updated on the Site regularly to be notified of any changes to the Terms.
Should a competent court, authority or arbitral tribunal find that any provision of these Terms is invalid or unenforceable, the provision in question and all other provisions shall be valid and enforceable to the extent permitted by applicable law. The provisions declared invalid or unenforceable will be replaced by relevant legal guidance and advice.
- Applicable law and dispute
Disputes must primarily be resolved by agreement after discussion with Ädelsmedjan’s customer service.
If a dispute can not be resolved in agreement with Ädelsmedjan’s customer service, you as a customer can turn to ARN (the General Complaints Board), which you can find more information about at www.arn.se. You can also file complaints directly online via the European Commission’s Dispute Resolution Platform, which can be found at the following link http://ec.europa.eu/consumers/odr. If you submit a complaint via this platform, your case will be automatically forwarded to the appropriate nationally responsible dispute resolution body. This dispute resolution body then contacts us and tries to resolve the dispute without interfering with the court. In the event of a dispute, Ädelsmedjan follows a decision from ARN or the corresponding dispute resolution body.
Disputes concerning the interpretation or application of these Terms shall be interpreted in accordance with Swedish law and settled in accordance with clause 14.2 above or ultimately by a general court.